Facility Rules
・One person per trampoline
・Socks must be worn
・Empty pockets, hands and mouth when playing
・Remove luggage and sharp objects from person
・Get out of sponge pool and airbag quickly after jumping in
・Do not sit within the trampoline area
・Always be aware of your surroundings when playing
HakuBounce Terms of Use
Activities and attractions offered by HakuBounce are potentially dangerous and may result in serious injury, psychological damage, or death. For your own safety and the safety of other customers, please be sure to follow the rules of the facility and the instructions of staff.
By entering the facility, you agree to the HakuBounce terms of use. Please use the facility at your own discretion and with full understanding.
Health & safety
・Users must be in good health and free of injuries, or illnesses that may cause harm to themselves or others. If you are unsure, please consult a doctor in advance.
・Do not use if you are pregnant.
・Please wear appropriate clothing, do not carry hard or sharp objects, and empty your pockets.
・No shoes or bare feet allowed inside the building. Please wear clean socks or trampoline socks provided.
・Gum, candy, etc. are prohibited when using the trampoline.
・Bringing food and drinks into the venue is prohibited. Eating and drinking are only permitted in the rest area.
・For customer satisfaction and safety, we limit the number of people allowed in the facility, and may refuse entry when deemed necessary.
・Anyone suspected to be under the influence of alcohol or drugs will be denied entry.
・Smoking is prohibited inside the building.
・Anyone under the age of 18 must be accompanied by a parent or guardian. Minors under the age of 18 may be left without a guardian with prior concent from a manager.
Reservation and payment
・Your reservation will be confirmed once you receive the reservation completion email.
・Please check the date and time yourself to make sure they are correct. If there is an error, please contact us within 24 hours of making the reservation.
・Cancellations and time changes must be made 3 days prior to the reservation date.
・Cancellations or changes within 3 days of the reservation date are possible with approval by a manager.
・Opening hours and fees may change without prior notice.
・Our facility uses a third-party payment system (POS) and will never request or store any credit card information.
・HakuBounce reserves the right to cancel any reservations due to late arrivals without notice, or any other unforeseen circumstances.
・Refunds will not be given under any circumstance except for reasons caused by HakuBounce, not including violations of the Terms of Use.
Privacy
・HakuBounce will never share personal information with any third parties.
・Photos and videos taken at HakuBounce may be used for promotional or security purposes without prior concent from customers.
・Please let us know in advance if you would prefer not to have your face shown on social media or other platforms.
Disclaimer
I (user/guardian/representative) agree to the following terms.
To use the facility safely, be aware of my surroundings, and observe proper etiquette.
To follow HakuBounce rules, terms of use, and the staffs' instructions.
Any violation may result in expulsion and/or suspension of use without refund.
Any accidents, injuries, theft, etc. that occur within HakuBounce property (including parking lots) are the sole responsibility of the user, and HakuBounce management, employees, related parties, and other customers will not be held responsible in any way.
In the unlikely event of injury or other abnormality, I authorize HakuBounce staff to provide first aid or seek medical assistance, and I will cover all expenses incurred.
I will be solely responsible for any damage caused to HakuBounce facilities, property, employees, or other users through my own intentional or negligent acts.
Any lost, stolen or damaged personal property is the responsibility of the individual.
*HakuBounce's terms of use are subject to change without prior notice. Please check the terms of use before using our facility and services.